Privacy Policy

Hello and a festive welcome to our Privacy Policy page! Here at Camel Favour, we believe that protecting your personal information is as important as finding the perfect Christmas jumper. We are committed to safeguarding your privacy and ensuring that your personal data is handled with the utmost care and security, just as we would guard Santa’s list!

This Privacy Policy explains how we collect, use, disclose, and protect your information when you visit our website christmasjumpersus.com or make a purchase from us. By using our site, you agree to the practices described in this policy.

1. Information We Collect

To make your shopping experience merrier and brighter, we may collect the following types of information:

• Personal Information: When you make a purchase or create an account, we collect information such as your name, email address, shipping address, billing address, and payment details (which are processed securely by our payment providers).
• Transaction Information: Details about the products you purchase, including order history and preferences.
• Technical Information: We automatically collect information about your device and how you interact with our site, including your IP address, browser type, and pages visited.
• Communications: If you contact our customer service elves, we may keep a record of that correspondence.

2. How We Use Your Information

We use your information to:

• Process your orders and deliver your festive goodies.
• Provide customer support and respond to your inquiries.
• Send you updates about your order, such as confirmation and shipping notifications.
• Improve our website, products, and services based on your feedback and usage.
• Send you marketing communications (only if you have opted in).
• Prevent fraud and ensure the security of our website.

3. Sharing and Disclosure of Information

We value your trust and do not sell your personal information to third parties. However, we may share your information with:

• Service Providers: We work with trusted partners who help us operate our website, process payments, and deliver orders (e.g., payment processors, shipping carriers).
• Legal Requirements: We may disclose your information if required by law or to protect our rights, property, or safety.

4. Data Storage and Security

We treat your data with the same care we’d give to Santa’s workshop! Your information is stored securely on our servers, which are protected by industry-standard security measures. We use encryption technology to keep your data safe during transmission and adhere to PCI DSS compliance for payment processing.

While we strive to protect your information, please note that no method of transmission over the internet is 100% secure. We continuously review and update our security practices to keep your data safe.

5. Your Rights

You have the right to:

• Access the personal information we hold about you.
• Correct any inaccurate or incomplete information.
• Request the deletion of your personal data (subject to legal obligations).
• Opt out of marketing communications at any time.

To exercise any of these rights, please contact our friendly customer service elves at [email protected].

6. Cookies and Tracking Technologies

Our website uses cookies and similar technologies to enhance your shopping experience. Cookies help us remember your preferences, analyse site traffic, and personalise content. You can manage your cookie preferences through your browser settings, but please note that disabling cookies may affect your experience on our site.

7. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of any significant changes by posting the updated policy on our website.

Thank you for trusting Camel Favour – where we make every day feel like Christmas!

Warmly,
The Camel Favour Team